CUSTOMER SUPPORT COORDINATOR

We are strengthening the customer service team in Vantaa.

In this role you will deliver premier customer experience using your excellent communication and teamwork skills while developing the processes and yourself as a professional through continuous improvement.

To succeed as a Customer Support Coordinator with us at Parker Hannifin, you are passionate to work proactively and persistently to guarantee the best possible service to our customers. You have a technical or commercial educational background and previous experience of supply chain, logistics  or, customer service in the technical field.

Job duties

• Ensuring and creating premier customer experience together with the team and internal stakeholders
• Customer support with versatile industrial B2B client base
• Continuous improvement activities e.g. process development
• Cooperation with different internal and external stakeholders.
• Administrative tasks such as order entry and handling claims

You are offered

• Interesting and versatile tasks in a global company
• Support from your colleagues and supervisor
• Excellent opportunities for advancement
• Other employee benefits, such as comprehensive occupational health care, Edenred lunch and sport benefit and events.

As a Customer Support Coordinator, you will benefit from a proactive and solution-oriented mindset as your main responsibilities include ensuring premier customer experience and taking ownership of the tasks required to fulfil that. As a customer support coordinator, you will be the first point of contact to our valued customers and internal stakeholders. The role also includes tasks such as order entry and handling claims. We expect prior working experience with ERP-systems, ticketing systems and you feel comfortable to use and adopt the most common IT-systems.

As a person you are a true team player with a proactive, can-do attitude who embraces new situations as possibilities. Fluency in spoken and written English is a must, Swedish and Finnish is a plus.

We offer you a dynamic working environment where you can make a difference; We deliver technology solutions that enable the adoption of cleaner and more efficient energy, electrification and other innovations with a positive, global environmental impact. Interested?

Apply now, and please send your application and CV no later than 17th of October 2021 via www.mercuriurval.com, ref FI-16414. We will be screening applications already during the application period. For further information, please contact Mercuri Urval´s Consultant Sami Nykänen, + 358 40 156 3663.

Founded in 1917, Parker Hannifin Corporation is a $13.7 billion, global company. With annual sales of $13.7 billion in fiscal year 2020, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 49 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index. Parker’s engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world’s greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.