Are you technically adaptable expert with customer-oriented attitude? Are you excited about the challenges made to be overcome? Do you drive for continuous improvement of service processes?
We are looking for a Service Delivery Manager to join our Managed Services team in Jyväskylä.
In this role you are responsible for setting up the contracted service processes and practices in accordance to Landis+Gyr Service catalogue. You ensure positive customer experience by providing oversight and management for customer support planning and technical issues and ensuring that right level of service is matched with the solutions. You take care of reporting the fulfilment of the contracted obligations (SLA) towards the assigned accounts including the daily follow-up of contracted SLA’s and profitability on rendered services. Acting as a liaison between Customers, Managed Services operations, related partners and other key stakeholders you ensure the efficient and continues improvement of our service processes and practices.
You have strong experience in service management, customer facing service role and working in service organization in an international environment. Understanding of project management, service processes, utility business and managed services is seen beneficial in this role. You are not afraid of getting your hands dirty on technical matters related to Oracle Databases, in-house developed software or cloud platforms. As a person you are a team player and strongly committed to quality in everything you do. You approach things proactively and analytically, finding the solution even in the toughest situation. As we work in an international business you communicate fluently in Finnish and English. You have M.Sc./B.Sc. in technical, or economical/business fields, or equivalent.
We offer you an exciting career opportunity with the largest global player in the smart metering business and with high performing team. If you are interested in this possibility, we would like to hear from you!
See what your future colleagues think of Landis+Gyr as an employer: Meet the team.
Location: Jyväskylä, Finland
For more information, please contact Valtteri Virtanen, firstname.lastname@example.org, +358 44 322 3100.
Please submit your application and CV latest on 30th of June 2021.
Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.7 billion in FY 2019, Landis+Gyr employs approximately 5,500 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at landisgyr.eu