Are you technically adaptable expert with customer-oriented attitude? Are you excited about the challenges made to be overcome? Do you own outgoing attitude?
We are looking for a Service Operator to join our Managed Services team in Jyväskylä.
In this role you are responsible for operating the contracted service processes & practices in accordance to Landis+Gyr Service catalogue and related instructed tasks in proactive manner. By monitoring and contributing to service delivery, you ensure efficient service operations and customer satisfaction. With continuous improvement of service processes and practices you enhance the better usability and satisfaction in every step of the process. In this role you really can affect on development of service process and customer satisfaction.
You have experience in customer facing service role and understanding of project management in the area of turnkey business, solutions of equal. You have demonstrated ability of working in international, cross functional teams in distributed environment. You understand SLA management and preferably you also have experience on utility business and Oracle database maintenance. As we work in an international business you communicate fluently in Finnish and English.
This role is not only a technical job, but it also includes contacting and supporting customers internally and externally. That is why it is important to own customer-oriented attitude and be able to adopt new techniques easily. As a person you are a team player and strongly committed to quality in everything you do. You approach things proactively and analytically. You have B.Sc. / M.Sc. in technical, or economical/business fields, or equivalent.
We offer you an exciting career opportunity with high performing team and with the largest global player in the smart metering business. If you are interested in this possibility, we would like to hear from you!
See what your future colleagues think of Landis+Gyr as an employer: Meet the team.
Location: Jyväskylä, Finland
For more information, please contact Valtteri Virtanen, firstname.lastname@example.org, +358 44 322 3100.
Please submit your application and CV latest on 30th of June 2021.
Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.7 billion in FY 2019, Landis+Gyr employs approximately 5,500 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at landisgyr.eu